Privacy Policy

Last updated: October 2025
Business Name: Zyrilium AI Solutions
Contact: privacy@zyrilium.com.au

1. Purpose of This Policy

This policy explains how Zyrilium AI Solutions (“we”, “us”, or “our”) collects, uses, stores, and protects personal information.
We respect your right to privacy and are committed to managing information responsibly, transparently, and securely.

Although we are not currently required to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), we choose to follow equivalent standards as a matter of good practice.

2. What Information We Collect

We collect personal and business information that helps us deliver our services effectively, such as:

• Contact details: name, email address, phone number, business name.
• Session information: notes or recordings from meetings or consultations (with your consent).
• Payment and invoicing details: if you purchase a paid service.
• Website interactions: forms you submit or analytics data (anonymised where possible).
• AI usage data: only when you use AI tools through us (e.g. demo forms, Relevance AI systems, or automation examples).

We do not collect sensitive personal information unless it is clearly relevant and you have provided it voluntarily.

3. How We Collect Information

We collect information through: – Direct interactions (calls, forms, meetings, or emails).
– Our website, booking, or payment platforms.
– AI-enabled tools or cloud platforms used to deliver services.
– Optional feedback or research forms.

Where possible, we collect information directly from you — not from third parties.

4. How We Use Your Information

We use your information to: – Provide, manage, and improve our services.
– Prepare reports or recommendations specific to your business.
– Communicate about bookings, updates, and educational content.
– Maintain internal records and compliance documentation.
– Develop insights about responsible AI use.
– Meet any legal, tax, or record-keeping obligations.

We do not sell, rent, or trade personal information.
Any AI systems or integrations are configured to use your data only for your session or agreed project purpose.

5. Use of AI Tools and Cloud Services

Zyrilium AI Solutions uses reputable, privacy-conscious technology providers located primarily in Australia.
These may include:

• Relevance AI (Australia-based) for automation and workflow tools.
• Australian cloud or hosting providers for secure data storage.
• Reputable API or AI providers (e.g. OpenAI, Google, or Microsoft) when required for solution delivery.

Before using any third-party tool with your data, we: – Review the provider’s privacy and security standards.
– Limit data sharing to what’s necessary for the task.
– De-identify or anonymise data wherever practical.
– Ensure storage and processing remain in Australia or equivalent jurisdictions where possible.

6. Data Storage and Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access.
This includes: – Secure password management and encryption on all devices.
– Cloud storage with strong access controls.
– Limited access to client information based on necessity.
– Regular backups and security reviews.

We retain data only as long as necessary for service delivery, compliance, or legitimate business records, after which it is securely deleted or anonymised.

7. Cookies and Analytics

Our website may use cookies or analytics tools to understand how visitors interact with our content.
These tools collect non-identifiable data such as page views and general location.
You can disable cookies through your browser settings at any time.

8. Sharing Information with Others

We only share information when: – You give explicit consent;
– It is required to deliver your requested service;
– We are legally obliged to do so; or
– It is required for financial or technical administration (e.g. accounting, IT support).

All third-party providers are expected to uphold equivalent privacy standards.

9. Access, Correction, and Deletion

You can request to: – Access the personal information we hold about you;
– Correct inaccurate or outdated information; or
– Request deletion of your data where legally and operationally possible.

Requests can be made via privacy@zyrilium.com.au.
We will respond within a reasonable timeframe and confirm once actioned.

10. Email and Marketing Communication

By providing your contact details, you may receive relevant updates, resources, or invitations from us.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
We never send spam or sell mailing lists.

11. Data Breach Response

In the unlikely event of a data breach: – We will promptly investigate and contain the issue;
– Assess any potential harm or risk; and
– Notify affected individuals if their information may have been compromised, consistent with best-practice standards in Australia.

12. International Data Transfers

Where we use international AI or cloud platforms (e.g. API services hosted overseas), we take care to: – Minimise the personal information transferred;
– Prefer providers with privacy safeguards comparable to Australian standards; and
– Obtain your consent when reasonably required.

13. Children’s Information

Our services are designed for business use.
We do not knowingly collect personal data from individuals under 18 years of age.

14. Updates to This Policy

We may update this policy to reflect new technologies, tools, or legal guidance.
The latest version will always be published on our website with the date of revision.

15. Contact Us

For any privacy questions or concerns, contact:
Email: privacy@zyrilium.com.au
Mail: Zyrilium AI Solutions, Redlands QLD, Australia

We welcome questions about how we manage data and are happy to clarify our practices at any time.

16. Questions or Complaints

If you have a concern or complaint about how your personal information has been handled, please contact us first at privacy@zyrilium.com.au.
We will review your concern promptly and aim to respond within 14 business days.
If you believe your issue has not been resolved, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.